Frequently Asked Questions (FAQ) – Ohuhu Pens

Orders & Shipping

Q: How long does shipping take?
A: Standard shipping takes 3-7 business days within the continental U.S. Expedited options are available at checkout. International shipping times vary by destination.

Q: Do you offer free shipping?
A: Yes! Free standard shipping is available on all orders over $25 within the U.S.

Q: Can I track my order?
A: Absolutely. Once your order ships, you’ll receive a tracking number via email.

Returns & Exchanges

Q: What’s your return policy?
A: We offer a 30-day money-back guarantee for unused products in original packaging. Contact us at returns@ohuhuh.com to initiate a return.

Q: How do I exchange a product?
A: Email support@ohuhuh.com with your order number and the item you’d like to exchange. We’ll guide you through the process!

Product Questions

Q: Are Ohuhu pens refillable?
A: Many of our pens are refillable! Check the product description for details. Refills can be purchased on our website.

Q: Are your pens smudge-proof?
A: Most Ohuhu gel and rollerball pens feature quick-drying, smudge-resistant ink—perfect for left-handed writers!

Q: Do you sell replacement nibs for calligraphy pens?
A: Yes! Select models offer replaceable nibs. Visit our “Accessories” section or contact support for help finding the right nib.

Wholesale & Bulk Orders

Q: Do you offer wholesale pricing?
A: Yes! Businesses and educators can email sales@ohuhuh.com for bulk pricing and catalog requests.

Q: Is there a minimum order quantity (MOQ) for wholesale?
A: MOQs vary by product. Our sales team will work with you to meet your needs.

Technical Support

Q: My pen isn’t working. What should I do?
A: Try these steps:

1. Gently shake the pen with the cap on.
2. Store it tip-down for 1-2 hours.
3. If issues persist, email support@ohuhuh.com for troubleshooting or a replacement.

Q: How do I store my pens to prevent drying out?
A: Always recap tightly and store horizontally in a cool, dry place. Avoid extreme temperatures.

Company Info

Q: Where are Ohuhu pens made?
A: We design our products in Minneapolis and manufacture them in partnered facilities worldwide, adhering to strict quality standards.

Q: Do you have a physical store?
A: Our Minneapolis location (260 Brunswick Ave N) is primarily for corporate operations, but appointments can be made for bulk purchases.

Still have questions?
Chat with us live on www.ohuhuh.com or email support@ohuhuh.com – we’re happy to help!